In our last post, we looked at how community support services can help with the management of online communities and social networks. In this post, we focus on a real world example, looking at the InstaShop’s support service, powered by OSTicket.Read More
If you want to build an online community or social network, you are going to need to make sure you can look after your community members. A great Community Manager is essential and for them to do their job effectively and efficiently, they need the right tools. They need a community support service.Read More
A Community Manager’s role is to look after your community member. They respond to support requests, encourage content creation and in general help shape and evolve the community over time. In addition to their day to day duties, a Community Manager for an enterprise community can report into the business. Providing insights and feedback from community members. Read More
Before you launch your online community, you need to make sure you have everything in place. A key part of launch preparation is content planning. In this article, we look at the various types of content you will need to prepare for a typical social networking community.Read More
Helping people online is taken for granted. Be it user reviews or advice that is dispensed freely. But why do people help each other? Specifically, people who don’t know each other.
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