If you want to build an online community or social network, you are going to need to make sure you can look after your community members. A great Community Manager is essential and for them to do their job effectively and efficiently, they need the right tools. They need a community support service.Read More
BuddyPress is an amazing piece of software. It is the perfect foundation for the development and deployment of enterprise level social networks and online communities. However, it is only part of the technical solution. In this post, we look at the key elements that go into making an online community and look at the role BuddyPress has to play.Read More
A key consideration of public facing social networks and online communities is the sign up and sign in experience. It’s essential the process is kept as simple as possible. Unnecessary complications will cause cognitive friction, which is a fancy way of saying less people will join your community. A recommended technique for offering a streamlined and user friendly experience is to use Social Login.Read More
A Community Manager’s role is to look after your community member. They respond to support requests, encourage content creation and in general help shape and evolve the community over time. In addition to their day to day duties, a Community Manager for an enterprise community can report into the business. Providing insights and feedback from community members. Read More
Before you launch your online community, you need to make sure you have everything in place. A key part of launch preparation is content planning. In this article, we look at the various types of content you will need to prepare for a typical social networking community.Read More
A benefit of a hosted enterprise level, social networking community is the ability to build a service around your exact business requirements. You control everything – from the member experience to the type, form and quality of data generated. The majority of the data within your community will inevitably go towards building and enhancing the member experience, which ultimately benefits you. But there are additional considerations, not least the opportunity to leverage the data across other aspects of your business to increase sales and engagement.
In this post, we look at how to effectively plan and grow an enterprise level social networking community from concept to a successful extension of your core business offering.Read More